If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange, with the exception of the products with personalized dial or case back. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below.

Ewatchfactory Corp.
271 North Avenue, Suite 500
New Rochelle, NY 10801 USA